CCSoft+ (listed as “Who Unfollowed Me – CCSoft+”
on Google Play, package com.ccsoft.aifollowerstracker, and as
CCSoft+ on the App Store) does not create an account of its own. You sign in
with your existing Instagram account, and the app reads your follower data directly from
Instagram on your device.
So there is no registration to close and no profile on our servers to erase — we do not
run a server that holds your data. What exists instead is:
Data on your phone, which you can delete yourself in under a minute
(steps 1 and 2 below).
A small amount of diagnostic and analytics data held by Google Firebase
and, on iOS, Amplitude, which you can ask us to delete by email (step 3).
Delete your data yourself
Log out. Open CCSoft+, tap the gear icon at the top right of the
home screen, scroll to Log Out and confirm.
This deletes, for the account you were signed in as: your follower and following lists,
your follower history and totals, your posts along with their likers and commenters, your
saved statistics, any competitors you were tracking, and your stored profile. It also clears
Instagram's session cookies and the app's web view cache, so the app is fully signed out of
Instagram on that device.
Uninstall the app. Remove CCSoft+ the way you remove any app (Android: long
press the icon › Uninstall, or Play Store › Manage apps. iOS: long press the
icon › Remove App › Delete App).
This deletes the entire local database and every remaining preference the app wrote,
including app settings, automation settings and cached files.
Optional: email us about diagnostic data. If you also want the analytics and
crash data associated with your use deleted, or you want written confirmation, write to us
— details below.
Steps 1 and 2 take effect immediately and cannot be undone. Because the data is
only ever stored on your device, once it is gone there is no copy anywhere for us to
restore.
What is stored, where, and for how long
Follower, following, post, engagement and competitor data — on your device
only. Kept until you log out or uninstall. Never uploaded to a CCSoft server;
there isn't one.
Your Instagram login. Your username and password are entered into
Instagram's own sign-in page inside the app and are submitted to Instagram alone. The
password is never stored by the app and never reaches us. The resulting session cookie
stays on your device and is cleared when you log out.
Diagnostic and analytics data. The app reports anonymous usage events
(screens opened, refreshes, paywall and purchase steps, rating prompts) and crash reports
to Google Firebase Analytics and Crashlytics. On iOS, the same events go
to Amplitude, and the Amplitude user identifier is set to your Instagram username —
so on iOS this data is linked to that username. On Android, no Instagram
username is sent. Google and Amplitude retain this under their own schedules; email us to
have it deleted.
Subscription records. Held by Google Play or Apple, not by us. We never
store payment details.
Request deletion by email
To have the diagnostic and analytics data associated with your use deleted, or to get written
confirmation that your data has been removed, email us with the subject line
Data Deletion Request:
If you used iOS, the Instagram username you signed in with. That is the
identifier attached to iOS analytics, so it is what lets us find the right records. It is
not needed for Android.
Roughly when you last used the app, if you remember.
We respond within 30 days. We use anything you send only to locate and delete
the data, and we delete your message afterwards.
We will never ask you for your Instagram password, and you
should never send it to us or to anyone else claiming to represent CCSoft. No deletion request
requires it.
Two things deletion does not do
It does not cancel a subscription. Cancel in the Play Store under Payments
& subscriptions › Subscriptions, or on iOS in Settings › your name
› Subscriptions. Uninstalling the app on its own leaves an active subscription
billing.
It does not touch your Instagram account. Nothing here deletes, changes or
unfollows anything on Instagram. To manage or delete data Instagram itself holds, use
Instagram's own settings.